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Change the scenery and boost innovation
Move the meeting to the Holodeck...Want a cheap and easy way to boost the effectivity of your creative sessions (and in fact any meeting)? Just change the scenery.My collegue Markus and I felt like a...
View ArticleUsing elevators to impress
Giving captive audiences a lift...Elevators (or "lifts", if you're a BritSpeaker like me) are massively underused resources. Even in these days of fitness awareness, if your building has a...
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A Stand-Up's guide to presentation technique
My personal top tenBusiness people love my presentation coaching. I'm an actor and stand-up comedian, so they find my approach refreshing as well as highly effective. Here, in a nutshell, is what I...
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Start by cheering up the customer
Starting out rightDavid Zinger posted a nice overview of his time with impromaster Keith Johnstone. There's a lot worth reading there, but I was especially struck by one side note:Start by cheering up...
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Playful design wins
Game-based approach to architectural designHere's a fascinating report on a new design methodology thesis by Christopher Totten.Totten used games as powerful tools in cooperative architechtural design...
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Instinct helps you move people
... so stop thinking too hardWatching the extras to the Bourne films on the train, I came across this piece of advice which every service manager should take to heart."Often when you are a director you...
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Cheat the seating for better presentations & parties
Leading the horse to waterIf you went your presentations to be effective and your events to rock, you will need to think about where you let your audience sit. Here's why.Check out the first diagram...
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How to rehearse (or not) a presentation
Best of both worldsHow a stand-up comedian rehearses for both flexibility and confidence.An over-rehearsed presentation - like an over-rehearsed show - can really stink. It can be so automatic that it...
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Customer interactions and rubber chickens
Why we use theatrical rehearsal techniques in service experience designIf you have ever been to a Work•Play•Experience experience workshop or service design session, you will have noticed that it...
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Customer experience, the jazz way
Lessons for customer experience from a master of voiceOver the last couple of days, I have spent a little time with three exceptional musicians: New York's Refuge Trio, made up of Theo Bleckmann, Gary...
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Top 10 Reasons why Powerpoint is like a bra
Yes, really. It drives me crazy when people think of their Powerpoint* slides as their "presentation". Really, truly crunchy-monkey-nut crazy. Today, I was so annoyed at this habit that I tweeted:The...
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Different workspaces...
...how Work•Play•Experience gets down to businessWhen we are boldly going where no service design agency has gone before, Markus and I find it useful to have different spaces for different tasks.The...
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Theatrical tools for service experience - an overview
Top practical tipsTheater can give you powerful - and long proven - tools for service design and experience work. Our customers at Work•Play•Experience love them, and I've written about them over the...
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WorkPlayExperience news
Why the hiatus?It's been a sleepy time on this blog recently, for a couple of reasons.The first is that Twitter has taken over as my main channel for sharing news and ideas. If you want to stay up to...
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WorkPlayExperience live on stage
Tools session at the Service Design Network conferenceIt's great to hear that our session proposal for the Service Design Network's 2010 conference has been accepted by the organisers.The conference,...
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Get hands-on at the Global Service Jam!
48 hours to design a new service - be there!On 11, 12 & 13 March, 2011, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation,...
View ArticleTheatrical Tools in Service Design
On CameraWe've posted videos of our working methods before, but in German.For those of you without German skills, here we are in English giving a (super-accelerated) sample at the Service Design...
View ArticleNewsbite1 : Educational Services
(From a WPX press release)A personal interest in education and learning has blossomed into an important business field for WorkPlayExperience, the service design consultancy with a uniquely theatrical...
View ArticleNewsbite2: Service Design in Information Technology
(From a WPX press release)Global Service Jam initiators WorkPlayExperience presented jamming techniques at Informatik 2011, the computer industry's "class reunion" in Berlin.The workshop "Experience...
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You have 48 hours to save the world.
We're jamming againAfter nearly killing ourselves with 68* hours of continuous Jamming at the Global Service Jam back in March, we are coming back for more.200 "Superhero" designs developed by 1200...
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The History of the Global Service Jam
An interview with the Jam Initiators. Thanks to Sophie Renault of the Université d'Orléans for permission to publish her interview. We spoke to Sophie between the first Global Service Jam (March 2011)...
View ArticleThe Global Service Jam and the Flying Shark
Some things you can't say with PowerpointSo, back in October 2011 the nice folks at the SDNC conference in San Francisco gave us a session to talk about the Global Service Jam with the whole plenum of...
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Article 2
Our session at the Service Design Network Conference in CologneBy popular demand - quite literally - we'll be running our hit workshop at the SDN conference in Cologne this week. This time, it will be...
View ArticleWhy we do what we do...
Some interviews with WorkPlayExperienceIf you like it raw, here's a transcript of an interview I did with the Design Transitions site. I talk about our work methods, and briefly discuss the Jams.If you...
View ArticleMoving out...
In future, I'll be posting on our WorkPlayExperience website's own blog.This blog will remain here as a resource, but there won't be too much new stuff here.See you over there!Adam
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